04/02/2025
Job opportunity within HVR.
Job Title: Experienced Workshop Service Advisor
Location: Solent Airport Branch, HVR
Salary: Competitive rate of pay with bonus opportunities
About Us:
HVR is committed to delivering exceptional service and quality workmanship. Our Solent Airport branch is continuing to grow and we’re looking for a highly motivated and experienced Workshop Service Advisor to join our team.
Job Description:
As a Workshop Service Advisor at HVR, you will play a key role in ensuring the smooth day-to-day running of our busy workshop. This role requires excellent organisational skills, strong attention to detail, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
• Manage and coordinate workshop diaries to ensure efficient workflow.
• Allocate jobs to technicians based on skill sets and availability.
• Organise and order necessary parts to ensure timely job completion.
• Act as the main point of contact between customers and the workshop, providing updates and ensuring customer satisfaction.
• Prepare job estimates and ensure accurate invoicing.
• Monitor job progress, ensuring deadlines and quality standards are met.
• Handle customer queries and resolve any issues promptly and professionally.
• Support the service team in achieving performance targets and KPIs.
• Maintain accurate records of jobs, parts, and customer communications.
Requirements:
• Previous experience as a Service Advisor in an automotive or similar workshop environment is essential.
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure in a fast-paced environment.
• Good understanding of automotive parts and workshop processes.
• Proficiency in using service management software and basic IT tools.
• A proactive, problem-solving attitude with a focus on customer satisfaction.
What We Offer:
• Competitive salary with performance-based bonus opportunities.
• A dynamic and supportive work environment.
• Opportunities for career growth and development within HVR.
If you’re an experienced Service Advisor looking for your next challenge and want to join a reputable company with great earning potential, we’d love to hear from you!
How to Apply:
Send your CV and cover letter to [email protected]
Join HVR at our Solent Airport branch and become part of a team that values quality, efficiency, and exceptional customer service!