14/11/2025
MOT testers most frequently complain about pressure (from management and customers), the subjective nature of failure criteria, and the low maximum test fee despite increasing costs and ongoing training requirements.
Specific points of complaint and frustration include:
Pressure from Management and Customers: Testers often face pressure to meet efficiency targets (e.g., number of tests per day) or to "up-sell" repair services, which can conflict with their professional integrity and the independent nature of the test. They also experience anxiety from customers about unexpected repair bills.
Subjectivity of Judgement: Many components lack a precise, measurable failure point, meaning the pass/fail decision relies heavily on the tester's professional opinion and discretion. This can lead to anxiety about making the "wrong" call, potential disagreements with vehicle owners, or even with the DVSA during audits.
The Maximum MOT Fee: A common grievance is that the maximum charge for an MOT test has not increased in many years, while operating costs and required training (including mandatory annual training and assessments) have risen. This makes it difficult for garages to profit from the test itself, potentially leading to the pressures mentioned above.
Dangerous "DIY" Repairs: Testers often encounter incredibly dangerous and shockingly poor makeshift repairs, such as a fuel tank held by fuse wire or a brake caliper bleed ni**le replaced with a radiator tap. Testers complain about the irresponsibility of owners and other mechanics who perform such unsafe modifications.
Poorly Maintained Vehicles: A significant number of vehicles arrive for testing with easily preventable issues, such as blown lightbulbs or extremely worn tyres, which are simple for owners to check beforehand. Testers get frustrated when these minor, easily avoidable issues cause a failure.
DVSA Scrutiny and Disciplinary Process: Some testers feel that the Driver and Vehicle Standards Agency (DVSA) focuses too much on "catching people out" through mystery shoppers and audits, rather than providing support and education. This can make the work environment feel high-pressure and mistrustful.
Administrative Issues: Complaints also arise regarding the reliability of the computer systems used for logging tests and other administrative tasks so next time you get your car MOTd spare a thought for the tester!
