04/01/2021
From Monday 4th January 2021, we will be returning to work. To do this, the changes we made earlier in 2020 regarding the pandemic will remain in force.
To remain in line with Government Guidelines, the workshop and the waiting area will remain closed.
There will be no repairs while you wait-all repairs will be by appointment only. Initial diagnosis or recharging of the air conditioning system will be carried out at your home or work address. This will be completed by complying with the social distancing measures set out by the government. As a guide, when we attend the location, we will message you upon arrival. The key to the vehicle can be placed either on the doorstep, or on the car. Once you have retreated to the minimum 2 metre distance, the key will be collected, and the work will commence. When the work or diagnosis has been completed, the car key and all contact surfaces will be cleaned, and then left for you to collect. Should your vehicle require repairs that necessitate the use of the workshop to complete them, we will collect and deliver the car free of charge (providing the location of the car is within a reasonable distance). After the repairs have been completed, the vehicle will be returned. The key and all contact surfaces will be cleaned. Prior to handing the key over, the vehicle interior will have an anti-bacterial treatment. This treatment does not use any chemicals or perfumes. Should you wish to drop the vehicle off, this will be permissible, and will be by appointment only. A time will be arranged for drop off and collection as to prevent any contact with other customers. Again, the cleaning of the key etc will remain the same.
Payment for all repairs can be made via card or bank transfer only-cash will not be accepted at this time. The card terminal will be cleaned before and after each transaction.
All payments are to be made in full before the car is returned.
Any appointments made by key workers will have priority over any other appointments. Please let us know that you are a key worker when you are making the appointment.
Last of all, thank you for your patience, please keep well and stay safe.