03/09/2026
A personal apology to my customers and clients.
It’s taken a lot for me to write this post.
Over the past few months, I’ve been struggling badly with stress and anxiety, and unfortunately, this has led to me neglecting my business and, most importantly, not replying to customers when I should have.
Between doctors’ appointments, therapy, late nights and trying to get myself back on track, I’ve found myself struggling to keep on top of everything. That doesn’t excuse the lack of communication, and I’m genuinely ashamed of how unprofessional I’ve been.
I want to apologise to anyone who has messaged, waited for a reply, been left unsure about a booking, or felt ignored. It was never intentional, and I’m truly sorry.
I will be honouring all of my existing maintenance customers and their regular cleans, as well as anyone who has already started the booking process with me but hasn’t yet received a full response.
For the time being, I’ve made the difficult decision to not take on any new clients while I focus on getting myself back on track and rebuilding the business properly.
ALAS Detailing means a lot to me. I built this because I wanted something of my own and something I could be proud of, and I don’t want the last few months to define what this business can become.
Thank you to everyone who has been patient, understanding and supportive.
I’m going to take this one step at a time and come back better. 💙
Thank you for bearing with me.
