29/08/2025
Job Vacancy: Service Receptionist
Location: Automotive Cardiff Ltd
Job Type: Full-Time Mon-Fri 8:30-17:30
Salary: Competitive, based on experience
About Us
We are a busy and growing vehicle repair and service garage, committed to providing high-quality repairs, maintenance, and customer service. We pride ourselves on being approachable, professional, and customer-focused, and we’re now looking for a Service Receptionist to join our team.
Role Overview
As our Service Receptionist, you’ll be the first point of contact for our customers, providing excellent customer service both face-to-face and over the phone. You’ll manage bookings, liaise between customers and technicians, and ensure the smooth running of the service desk.
Key Responsibilities
• Greeting customers and handling enquiries in a professional and friendly manner.
• Booking vehicles in for service, repair, and MOT.
• Communicating with technicians and keeping customers updated on progress.
• Preparing job cards, invoices, and processing payments.
• Maintaining accurate customer records and service histories.
• Handling telephone calls, emails, and general administration.
• Assisting with parts ordering and stock checks when required.
Requirements
• Previous experience in a customer service or receptionist role (automotive experience preferred but not essential).
• Strong communication and organisational skills.
• Ability to multitask in a busy environment.
• Confident with basic IT systems and office software.
• A friendly, professional, and approachable manner.
• Full UK driving licence (preferred but not essential).
What We Offer
• Competitive pay, with opportunities for progression.
• Friendly, supportive working environment.
• Staff discounts on servicing and repairs.
• On-the-job training and development.
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👉 How to Apply
Send your CV and cover letter to [email protected] or drop it into the garage.