03/06/2026
We are hiring....
💼 Job Description – Operations Lead
Location: Oxfordshire (Office-based with flexibility)
Reporting to: MD
Contract: Full-time, Permanent
💼 Role Overview
OVL Group Ltd is seeking a highly organised and detail-driven Operations Lead to take ownership of the daily ex*****on of all leasing operations, with a particular focus on order processing, supplier coordination, and delivery management.
This is a hands-on role, ideal for someone who thrives on managing workflow, solving problems quickly, and ensuring every deal progresses efficiently from initial order through to delivery and beyond.
💼 Key Responsibilities
1. Order Management (Core Focus)
📍Take full ownership of all live orders from proposal to vehicle delivery
📍Process new orders accurately and ensure all documentation is complete
📍Liaise daily with funders, dealers, and customers to progress orders
📍Track each deal proactively and resolve delays or issues quickly
📍Ensure all deliveries are completed on time and to customer expectations
2. Supplier & Funder Management (Core Focus)
📍Act as the primary operational contact for funders, dealerships, and suppliers
📍Monitor supplier performance and ensure agreed service levels are met
📍Escalate and resolve supply chain issues (stock delays, spec changes, pricing discrepancies)
📍Maintain strong, responsive relationships with key partners
3. Day-to-Day Operations
📍Manage the operational workflow across the business, ensuring nothing stalls
📍Prioritise workload and handle multiple deals simultaneously
📍Maintain accurate records across CRM and internal systems
📍Support quotes, order amendments, and in-life contract queries
4. Customer Delivery & Experience
📍Ensure a smooth and professional customer journey from order to handover
📍Proactively update customers on progress and manage expectations
📍Handle any delivery issues, complaints, or escalations
📍Work to minimise cancellations and maximise conversion rates
5. Process Control & Accuracy
📍Ensure all deals meet funder requirements and are compliant before submission
📍Check contracts, finance documents, and order details for accuracy
📍Reduce errors, rework, and delays through attention to detail
📍Continuously improve operational processes where inefficiencies are identified
6. Team Support (Hands-On Leadership)
📍Support and guide junior/admin staff in processing orders
📍Step in directly where workloads increase or issues arise
📍Help build a strong, accountable, and delivery-focused team culture
💡Key Skills & Experience
📍Preferred proven experience in vehicle leasing, automotive finance, or fleet operations
📍Strong hands-on experience managing vehicle orders and dealer/funder relationships
📍Excellent organisational skills with the ability to manage multiple transactions at once
📍Strong problem-solving ability and attention to detail
📍Commercial awareness around pricing, margins, and supplier negotiation
📍Experience working in a fast-paced, process-driven environment
💡Personal Attributes
📍Highly proactive (“owns the problem and fixes it”)
📍Detail-focused and process-driven
📍Calm under pressure with a practical mindset
📍Strong communicator with both suppliers and customers
📍Team player who leads by example
✅ Success Measures (First 6–12 Months)
📍Faster order processing times and smoother deal flow
📍Improved on-time delivery rates
📍Reduced supplier-related delays and escalations
📍High accuracy in order submission and documentation
📍Positive feedback from customers and funders
📍A well-controlled, organised live order pipeline
📝 Package (Indicative)
📍Competitive salary dependent on experience circa £30,000 to £35,000 PA
📍Pension scheme
📍25 days holiday + bank holidays
💻 To apply please send your CV to [email protected]
