29/04/2026
At BTS we value every customer.
Well almost…
We don’t however value customer’s that speak to staff with out respect!
This afternoon I overheard a visitor to our premises who thought it prudent to speak to my wife in a manner which is not acceptable.
Because the answers weren’t what they hoped to hear. Even though we had clearly stated timescale previously.
Needless to say I had a few choice words back
And told said customer to remove him and vehicle from our establishment in no uncertain terms.
Two wrongs don’t make a right, and my approach could have been better .
But please have the respect and kindness to each and everyone of our staff and customers alike.
It’s nice to be important … but more important to be nice .
