27/07/2026
Jordan & I just wanted to jump on and post some updates to what’s going on at J&A HQ.
Firstly we want to say thank you for keeping us so busy. We are forever grateful for our amazing customers.
This business is more than just a job to us. Now I know what you’re thinking, ‘aye right’… but it’s true though, we reinvest very penny we make to make our business better: to upgrade services and tools. We are completely customer oriented and we want to offer the best possible service to you guys, we genuinely adore and care about what we do. It’s our whole life, we work crazy hours for a reason 😂
🚨 There’s a couple of things we do need to bring into effect going forward:
Quotations: The waiting time for quotations can vary depending on how complex the pricing work required is. Our daily work is our priority, please allow a minimum of 48 hours for us to get a quotation to you.
Parking & Storage: There is a new gym opening across the road from us, parking was already an issue and it is going to become more difficult now. Because of this we’ve managed to get our hands on a secure yard to utilise the space we have and help our neighbours with the nightmare parking too.
This yard is an additional monthly cost for our business. If your car requires storage until it’s booking or collection date, there will be storage fee. Longer term stays will have a discounted weekly rate. We’re not being dicks, we simply don’t have the space to hold onto broken down car or cars awaiting back ordered parts for example.
The yard is a stones throw from our door and fully covered by our insurance. T&C’s will apply.
Dropping cars off: Please do not at any time park in our neighbours spaces or block their access - especially A&J Stairs who are our direct neighbours at Unit 26. If you want to drop your car off the day or night before your appointment this must be arranged in advance.
Recovery: We offer a recovery service. If we are recovering your car for an appointment with ourselves, we will do so as close to your appointment date as possible. If this isn’t an option and we have to store the vehicle, the storage fee will apply.
If you choose to have your vehicle recovered to us by a third party without an appointment, you will be booked in to our soonest available date and will occur a weekly storage fee.
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We do not answer messages or phone calls outside our opening hours, every two weeks we have a Friday through to Monday off and going forward we will be prioritising this as down time only and we will be stopping answering messages here and there. We can’t do 18hr+ days and not have a break anymore, we’re really struggling, not only physically but mentally too.
If you have our personal number or facebook accounts, please do not use them for anything business related. Please direct all messages through the business number or social media accounts.
I am sorry for the big post! I hope you can see where we’re coming from and understand why we need to make these changes going forward, thank you if you do. We appreciate you all! - J&A Automotive 🫶🏼
