Any problem is at best a nuisance and we aim to help you sort it out as soon as possible through our FAQs, guides and videos. Well, we operate under legislation that protects consumers and lays out strict lines of communication and responsibility to ensure a solution to a problem is quickly reached. Problem with a product
Any problem with a product should be reported to the supplying retailer and not the manufacturer. This meets contractual obligations laid down by Consumer Acts that are vigorously enforced. We cannot deviate from them but we heavily invest resources to help our customers (the retailer) service their customers (the camper) to ensure stock flows smoothly and that all contractual obligations are met. For further information on consumer rights please visit:
https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/
Buying products and spares
To ensure maximum efficiency and meet legislation we do not directly sell any product, including spare parts, to the public but support our retail network throughout the countries in which we operate. Retailers are independent businesses so we have no access to their stock situation or to what tents they have on show. We often find the quickest way to check stock is via Google where global searches are made of retail websites in real time. Our brand site search engine will help you locate your nearest retailer here:
http://www.outwell.com/en/Dealers
Field maintenance
It is always advisable to construct a โFirst Aidโ kit for your gear and we have produced a number of guides to help you carry out basic in-the-field maintenance. However, larger spare parts can be obtained from your Outwell dealer or via Scottish Mountain Gear here. https://www.scottishmountaingear.com/
We hope that this, our FAQs and our guides will help you meet any problem encountered during your camping life but please feel free to contact us via direct message here on Facebook or on our website:
http://www.outwell.com/en/FAQ/Contact
Please note that given seasonal work fluctuations it may take up to three working days to reply. We passionately believe that camping is for everyone and we constantly strive to inspire families to enjoy outdoor living. By bringing a complete range of innovative, premium equipment to the market we continuously shape the future of family camping in Europe. Taking our heritage of Scandinavian design and, as the leading innovative family camping brand, our knowledge and insight secures the foundation for our key theme: unforgettable outdoor family moments.
