In 2012 our inventory consisted of 10 vehicles, a 2,000 square feet building, and was a ‘one-man-show’. Fast-forward four years and our inventory has evolved to include over 80 vehicles of various brands and value, a 15,000 square feet building, a full service department, and knowledgeable sales team. At Match Auto Market, our customers come first, employees second, and profit third. To establish
and implement these priorities, we have incorporated integrity, honesty, transparency, affordability, and reliability as the core values at Match.
“Customers come first”: we know that buying a pre-owned vehicles can be an intimidating process. Transparency and honesty are the most important values enforced at Match Auto Market. We perform a full inspection that goes well beyond the Manitoba Safety standards and if we detect that something is faulty, we fix it. If this fault cannot be repaired, we simply send the vehicle to be auctioned off. We would rather realize a loss on a vehicle than try to sell a faulty product. Period. Therefore, we are only left with reliable products for our customers.
“Our employees are family”: have you heard the saying ‘happy wife-happy life’? This same theory holds true when applied to our employees. We ensure that our staff is treated with the utmost integrity. By providing our sales staff with set pay, we not only provide consistency for their families but also encourage a low-pressure sales environment.
“Profit comes after employee and customer satisfaction”: As uncomfortable as it may be for our accountant, profit is not our primary focus. We have not grown rapidly by squeezing every cent from a deal. By attributing customer satisfaction as our primary objective, our referral rates have gone far beyond the industry norms. A significant portion of our customers trust Match to take care of their friends and family. At Match Auto Market, we source vehicles from all across Canada. Our team works diligently to track vehicles below wholesale prices so that we can provide affordable options.
