11/26/2020
Auto parts Sales Person
Auto Parts Sales Job Description:
Performs a variety of customer service, in store, marketing, promoting, advertising and stocking duties related to the receiving, sale and delivery of new and used parts and accessories that contribute to the efficient, safe, and profitable operation of Auto parts
department. Ongoing responsibility for assisting with the counter parts sales and customer service responsibilities. Major Duties and Responsibilities:
1. Parts Department:
• Sells new and used Auto Parts.
• Maintain customer goodwill by greeting and acknowledge all customers he/she comes in contact with.
• Assist in keeping parts department clean and orderly.
• Record all sales and/or customer transactions that occur.
• Assist in merchandising displays.
• Maintains the retail sale floor and displays to meet or exceed expectations
• Controls showroom inventory to ensure maximum sales and customer
satisfaction.
• Performs routine housekeeping tasks that maintain and enhances the cleanliness of products and the retail sales area.
• When working the parts counter, follows prescribed cash, credit, and check
processing procedures. Processes cores, warranties, and new
return merchandise as required at a point of sale.
• Attends training as prescribed by management to maintain proficiency in her job description.
• Performs other tasks as required by Operation Director.
• Verify receiving documents.
• Follow up on shortages and expedite by reporting to Operation Manager.
• Should be knowledgeable
In Auto Parts.
2. Customer Service:
• Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer satisfaction
• Greet customers immediately in a courteous manner
• Treat customers fairly and with honesty, and demonstrate our commitment to
superior customer service and ethical business practices
3. Qualifications and Job Requirements:
• Graduation from Auto Parts program preferred but not required
• Ability to speak effectively one on one
• Ability to effectively listen
• Ability to interpret customer needs
• Good computer skills
• High School Diploma
• Good organizational skills
4. Physical Demands:
• Requires the use of both hands
• Frequently required to bend, stoop, crouch, reach, handle tools and lift.
• Treat all employees and customers fairly, courteously and with dignity
• Maintain positive relationships with customers, other employees and owners
• Be early, flexible and available for scheduling
• Maintain up to date technical training
• Focus on Quality & Service
• Be neat and clean
• Wear uniform and name badge every day
• Demonstrate an interest in growing the parts business
