Dixie Matheson Service Centre

COVID-19 Protocols

Measures we’re taking to keep you safe

How we’re ensuring workers and customers know how to keep themselves safe from exposure to COVID-19
• Masks are mandatory for all customers and employees (exception of shop mechanics when social distancing is possible)
• Gloves are worn when cleaning
• Frequent hand washing encouraged and signs posted
• Covid-19 information posted on health and safety board
• Signs describing proper hand washing and glove and mask de-offing are posted around the workplace, visible to all employees
• Entrance doors have warning signs posted.
• Employees are instructed to politely but firmly ask anyone not wearing a mask to leave the building
• Employees are instructed if there are too many people in the customer waiting area to politely but firmly ask, they wait outside until the capacity has gone down to acceptable numbers
• When there are changes to procedures the employees will be notified prior to start of day
• Binder containing Covid-19 information, company protocol and procedure is available to employees
• Daily review of Ministry of Health guidelines
How we’re controlling the risk of transmission in our workplace
Physical distancing and separation
• Limit to number of persons allowed in the customer waiting area and common areas. The limit allows space for the people in the area to distance 6 feet
• Sign on doors informing people of the restriction in numbers allowed in the area
• If the capacity is at the limit customers are asked to wait outside
• Plexi-glass partition between employee and customer at front desk
• Hand sanitizer available for customers at the front desk
• Hand sanitizer available to employees throughout the building
• Contactless payment options are available and/or credit card machine is cleaned after each use. Cleaning
• Using hospital grade CDC approved sanitizer to disinfect common areas
• Using hospital grade anti-bacterial cleaner to disinfect high touch areas in customer vehicles prior to employees going in and out
• Frequent sanitization and disinfecting of facility and high touch areas/surfaces