14/09/2026
Customer Service Advisor
6-Month Maternity Leave Position (Full Time commencing November 2026) | Training Provided
Lynx Auto Services is a busy, family-owned and operated automotive workshop located in Thornton, who are seeking a Customer Service Advisor to join our team for a 6-month maternity leave full-time position.
This is a fantastic opportunity for someone who enjoys working with people, is highly organised, and can confidently manage customer communication and workshop coordination in a fast-paced environment.
The Role
Working closely with our workshop team, you will play a key role in delivering excellent customer service while supporting the smooth running of daily service operations.
Your responsibilities will include:
• Answering incoming phone calls and responding to customer enquiries
• Booking vehicles in for servicing and repairs
• Managing customer bookings and workshop schedules
• Ordering and following up on parts when required
• Acting as the main point of contact for customers throughout the repair process
• Providing clear updates, recommendations and estimates to customers
• Preparing and processing invoices and Estimates
• Liaising with technicians to ensure efficient workflow and job completion
• Handling general administration and office duties
• Ensuring every customer receives a friendly, professional and positive experience
About You
We are looking for someone who:
• Has strong customer service and communication skills
• Is confident speaking with customers over the phone and in person
• Is organised and able to multitask in a busy environment
• Has a positive, can-do attitude
• Is reliable, punctual and takes pride in their work
• Can work independently as well as part of a team
• Is comfortable using computers and learning new systems
• Has an interest in the automotive industry
• Previous automotive or Service Advisor experience is an advantage, but not essential — full training will be provided
What We Offer
• 6-month full-time maternity leave position
• Full training and ongoing support provided
• Friendly, family-owned and operated business
• Supportive and down-to-earth team environment
At Lynx Auto Services, we pride ourselves on delivering honest, professional service and building long-term relationships with our customers from booking through to job completion.
If you are a people-focused, organised individual who enjoys working in a busy and supportive team environment, we would love to hear from you.
📩 How to Apply
Please send your resume along with a brief cover letter to the Lynx Auto Services team at [email protected].
Applications Close Mon 5th October 2026.
