Platform One

Platform One Evolve from managing experiences to creating incredible ones. Potentiate (www.potentiateglobal.com) launched in Australia and Japan on 11 October 2010.

Potentiate has grown from a strong background in market research, analysis software and research sample provision. Potentiate is a data intelligence company that combines next generation technology with fresh thinking. We partner with clients to create data driven services, platforms and tools designed to transform. Service categories include:
• The creation of actionable data for market research

and consultancy services
• An innovative approach to Customer Experience Management which has helped clients grow customer value and drive a culture of continuous improvement;
• Next generation technology to create smart communication, planning and reporting tools to improve business efficiency and empower stakeholders.
• Driving business performance through tools which allow active and efficient sharing of data in organisations in a way which engages teams. Specialties
Data collection tools and management, data visualisation and integration, customer experience management, automated reporting, digital profiling and passive online behavioural tracking, online research services, RDD telephone sample, digital fraud detection, analytical tools and full service market research consultancy. Create Actionable Data
If you are looking for ways to make data more immediate, accessible and valuable to really drive actionable insights, Potentiate has the next generation technology, skills and thinking to support this. Grow Customer Value
In a highly connected world it is vital to engage customers constantly and drive a culture of continuous improvement. Potentiate offers a proven approach to help achieve new benchmarks in customer satisfaction. Increase Transparency & Accountability
Incorporating new digital data into smart communication planning and reporting tools can improve online value and relationships between agencies and advertisers. Potentiate brings this data together in engaging formats. Drive Performance
Getting your teams fully engaged and working together on strategies helps drive growth. Actively sharing critical data is key. Potentiate creates new systems to optimise data delivery and operational efficiency.

Technology generates answers.Conversations build understanding.As AI makes it easier to generate answers, conversations ...
04/08/2026

Technology generates answers.
Conversations build understanding.

As AI makes it easier to generate answers, conversations become even more important.

Not because we need more information, but because we need more shared understanding.

One thing we've observed across research projects is that the most valuable context often emerges before the research begins, when stakeholders come together to discuss the thinking behind the brief.

It's a conversation that can't be replaced by a form, a prompt or a platform.

Our latest article by Qualitative Research Director, Ajanta Malhotra explores why we believe this is becoming one of the most important parts of the research process.

https://platform1.cx/insights/better-research-begins-with-a-better-conversation

More Australians are quietly reaching the same conclusion about premium brands:“That’s just not for people like me anymo...
02/07/2026

More Australians are quietly reaching the same conclusion about premium brands:
“That’s just not for people like me anymore.”

Dr Rebecca Dare, Research Director at Platform One, explores why aspiration is starting to land differently in today’s economy – and what that means for automotive brands built around prestige, status, and exclusivity.

Because for many consumers, the challenge is no longer affording the brand.
It’s identifying with it.

https://platform1.cx/insights/the-not-for-me-moment-why-australians-are-turning-away-from-aspirational-brands

The consumer squeeze isn’t new. What’s changing is how decisively it’s reshaping behaviour.Research by our in-house Seni...
05/05/2026

The consumer squeeze isn’t new. What’s changing is how decisively it’s reshaping behaviour.

Research by our in-house Senior Qualitative Research Specialist, Ajanta Malhotra, shows this is structural, not sentiment, backed by consumer confidence, omnibus data and qualitative interviews.

Across signals, a clear pattern:
• Financially constrained
• Adapting, not withdrawing
• More cautious
• More selective

Commercial impact:
• Higher price sensitivity
• Weaker loyalty
• Faster switching
• Predictability matters more

The decision filter has shifted from desire to justification.
Not “why buy?” – But “why keep?”

We’ve unpacked what this reset means and where the opportunity sits.

Read the full analysis:
https://www.platform1.cx/insights/when-everything-feels-expensive-competing-for-share-of-wallet-is-the-new-battleground

20/04/2026

Culture isn’t something we put on a wall - it’s how we show up for each other, every day.

At Platform One, we value curiosity, collaboration and being unapologetically human.

We challenge ideas with respect, back each other all the way, and focus on doing great work together.

No egos. No silos.

Just good people, moving forward as one.

13/04/2026

Most organisations have more customer feedback than ever.

The challenge is turning it into something teams can actually act on. In time.

At Platform One, we turn customer voices into decision‑ready insight, so teams can move while the moment still matters.

08/04/2026

When decisions need to move fast, what gives you confidence?
AI alone isn’t the answer.
At Platform One, we combine human-led insight with AI - so teams can move quickly and be certain they’re making the right calls.

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Sydney, NSW
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