23/06/2026
It was recently mentioned that there is a reason no other service like Dixon's Hazard Response exists.
No membership fees.
No annual subscriptions.
No contracts.
Just volunteer-operated roadside assistance and hazard response, provided free of charge to people who find themselves stuck on the side of the road.
And the truth is, they're probably right.
The reason there aren't many services like Dixon's Hazard Response is because it's expensive.
Very expensive.
No, I'm not rich.
In fact, like many people, I've struggled financially this year.
My rent increased, The Triton suffered major mechanical issues and I had to purchase a temporary vehicle and take on a loan to do so.
Insurance was also introduced this year. Fuel continues to rise.
The cost of safety equipment, warning lights, cones, radios, PPE, vehicle maintenance and everything else needed to operate safely roadside continues to increase.
When I started Dixon's Hazard Response in 2019, the cost of running the service was effectively zero.
Today, the cost is measured in thousands of dollars each year, and that's before fuel is even considered.
Like every business, organisation and household, costs increase over time.
The difference is that for almost seven years, Dixon's Hazard Response absorbed those increases without passing them on to the people using the service.
Unfortunately, that is no longer sustainable.
After considerable discussion, careful consideration and a fair amount of regret, I am officially announcing the introduction of Home-Based, Convenience and Off-Road Service Fees.
These fees may apply to locations and situations that are not considered genuine roadside breakdowns, including:
• Vehicles located at a home address
• Vehicles located at a workplace
• Vehicles parked in shopping centres or private car parks
• Off-road assistance
• Convenience requests where the vehicle is already in a safe location (upto my discretion)
Before anyone panics, this isn't a sudden change.
The fee system has actually been trialled over the past month. During that time, two jobs attracted a fee, both customers accepted the quoted price, and neither job was declined.
Pricing is based primarily on the suburb and distance travelled, ensuring people know exactly what they're paying before I attend.
Importantly, this change does not affect Dixon's Hazard Response's core purpose.
Roadside hazard response, vehicle protection, crash assistance and breakdown assistance within the service area will continue to be provided free of charge wherever possible.
If you're broken down on the side of the road, waiting for a tow truck, involved in a crash, or need protection from passing traffic, that is exactly why Dixon's Hazard Response exists.
Any applicable fees will always be disclosed and agreed to before a job is accepted. There are no hidden charges and no surprises.
Invoices and receipts are available upon request.
Yes, these paid services will be advertised just as openly as the free services. However, priority will always be given to the more dangerous job. A vehicle stopped on the side of the freeway will always take priority over a flat battery in a driveway.
This change is simply about ensuring the service remains financially sustainable and available for the people who genuinely need it.
Thank you to everyone who has supported Dixon's Hazard Response over the years. Whether you've donated, shared a post, recommended the service or simply waved as you drove past, you've helped keep this service operating.
And hopefully, with these changes, you'll help keep it operating for many years to come.
Any complaints or feedback can be addressed to Gregory Dixon via email at [email protected]
