23/10/2026
Australia's credit professionals are bracing for tougher conditions, but many are taking a more flexible approach to helping customers struggling with repayments.
The Australian Institute of Credit Management's September 2026 Credit Confidence Index found that 85% of respondents expect credit conditions to worsen over the next 12 months. However, 87% feel prepared to manage the risks ahead.
One encouraging finding was that more commercial credit providers are negotiating repayment arrangements with struggling clients, rather than simply demanding immediate payment.
While the survey focuses on commercial credit, the principle of communicating early also applies to consumer lending.
If you're struggling with mortgage, credit card or personal loan repayments, contact your lender and explain your circumstances. Many lenders are willing to support customers with an adjusted payment plan to prevent missed repayments and defaults.
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