09/30/2026
It took three years and three conversations for Gus to finally give us a chance.
This story actually started before Appearance Kings existed.
Back in 2023, i was managing the Epic Auto detail location across from United here in Vernon. That was the first time i met Mr. Ramirez and spoke to him about his motorcycle.
He wanted to know what it would cost to have it ceramic coated. We talked about the bike, what it needed, and what the investment would be.
At the time, the price was more than he wanted to spend.
So he didn't do it.
And that was okay.
Quite a few months later, Gus publicly reached out for a quote in a local Facebook group. He and his wife had purchased a vehicle she was going to use for work, and it needed to be deep cleaned and shampooed.
We drove out to their house,
looked at the vehicle,
and gave them a quote.
Once again, we weren't the right fit at the time.
And once again, that was okay.
Then came the third conversation.
Three years after that first conversation at Epic, Gus came back with the same motorcycle.
This time, he decided to give Appearance Kings the opportunity.
And we were blessed to have it.
Three of us worked on this motorcycle.
What left our shop was a team effort.
Then Gus went to the Cops & Cars Car & Bike Show.
He walked away with 1st place. 🏆
But as proud as we are of that result, the trophy isn't the part of this story that means the most to us.
The relationship is.
Think about it.
Over roughly three years, We only had three real interactions involving doing business together.
The first time, he didn't choose us.
The second time, he didn't choose us.
And nothing changed.
There were no hard feelings.
There was no frustration.
There was no treating him differently because he decided our price wasn't right for him at that moment.
Because a person's value to us has never depended on whether people spend money with us. We value people because they are human beings with a soul.
We kept the relationship.
We kept respecting each other.
And when the day finally came that Gus wanted to find out for himself whether the value was really there, he trusted our team with something that mattered to him.
Afterward, he left us this Google review:
“Sure you can get it cheaper, but if you want 1st place results, you have to pay for quality.”
Those aren't our words.
Those are his.
And coming from someone who had questioned our pricing himself for years, they mean even more.
Stories like this remind us that Appearance Kings wasn't built simply by convincing people to buy detailing services.
It was built through relationships.
Some people become customers today.
Some become customers three years from now.
Some may never become customers at all.
Everyone still deserves to be treated with respect today.
Gus, thank you for trusting our team when the time was right.
And congratulations on bringing home 1st place. 🏆
We were blessed to have played a small part in it.
Relationships first. Service always.