01/24/2022
WOW🤩 What an AMAZING review of Matthews Import Center Sales Consultant- Joe Nugent
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"My husband and I had a 5 star experience with Joe Nugent. Low inventory and above MSRP pricing literally drove us up to Vestal, NY and it was worth the 3hr drive. We had a full day planned as we were stopping on the way to taking our son back up to college so all needed to work to a scheduled plan. Joe efficiently guided us through the car purchase process. The car purchase transaction is cumbersome and lengthy and Joe made this as effortless as possible because he fully understands the operational process, is very organized, and wants to make the purchase experience the best it can be. He really cares about making the process easy for his customers; that is one of his key goals. He values his customers' time and that is evident by his preparedness when you arrive. Before our arrival, he sent us a check list of the documentation we would need. When we arrived, he was ready for our appointment. We had no wait and he had all the paperwork prepared on his end. He is professional, efficient, and also just an all around nice person to work with on a transaction that can be stressful. With him, we felt no stress. We like how he tells his customers, "he comes with the car". He wants to develop long-term relationships with his customers and not just do transactions. We also liked that he was plain spoken and had no gimmicks or "sales talk". Even though Vestal is a three hour trip from our house, we would make the trip again in a heartbeat and we would also recommend Joe Nugent to our family and friends. I am so glad that Joe took my call the day I called Mathews Auto and that he took my call seriously. This was not the case for me when I called other dealerships. As I said, he created a 5 star experience for us. We are grateful. We understand why he has so many certificates of recognition at his desk. Thank you, Joe! We wish him much continued success and we have no doubt he will continue to be a top salesperson for Mathews Auto."