09/28/2021
This came in to our website today and we wanted to share. In todays world with so much going on that is negative, this is sure nice!!!!!! Great big thank you to Jerrett Smoker and Marty Kristyak for taking the time to take care of this customer!
Date of purchase/service: 9/7/2021
Who waited on you?: Jerrett
Where did you hear about us?: Other
If other, please specify: Candlewood Suites front desk
Appearance: Was the store clean and presentable? 5
Waiting Area: Was the waiting area clean and comfortable?: 5
Store Hours: Were the store hours convenient?: 5
Knowledgeable: Did our employees know what they were talking about?: 5
Prompt and Courteous: Were our employees attentive?: 5
Quality: 5
Price: 5
Comments:
Kristyak's is the best! I'm from out of town and experienced a power steering leak at 11:00 pm on Labor Day weekend. Everything was closed in Grove City but Marty just happened to be in your shop prepping his car when I dropped by. He was extremely courteous and helpful and asked me to drop the car off the next morning for Jerrett to look at. Next morning, Jerrett gave a preliminary diagnosis of a broken steering rack but that he'd do a more detailed inspection on the following Tuesday. He then volunteers to drive me back to my hotel. I leave town and come Tuesday, Jarrett calls me with the good news that the problem was a ruptured line that was easier to repair and less costly. He gave me a veteran's discount on top of the very reasonable cost of the repairs. You guys are all-around fantastic! I'm recommending you to anyone who needs car repairs. I haven't encountered a repair shop that is more professional, courteous, and skilled than Kristyak's as well as exhibits the integrity you do. I never want my car to break down, but if it does anywhere within your region, I'm calling Kristyak's for the tow and repair job. I hope you post this. Simply outstanding! Thanks, guys, for getting me back on the road.