07/07/2026
I’ve been thinking a lot lately about where Buggy Medic started, where it is now, and where it needs to go.
In June of 2020, I went to work for Buggy Works refurbishing fleet golf carts. During that time, COVID put a major strain on carts and parts availability. When supply finally opened back up, the market changed fast, and Buggy Works began focusing more on manufacturing parts.
But my passion for golf cart repair never went away.
While working full-time in fabrication, I was also helping build the service and repair side. Over time, the demand for both grew until I was trying to do two full-time jobs at once. Eventually, I had to make a hard decision: stay where fabrication would always come first, or branch out and focus on the work I was truly passionate about.
In November of 2024, Buggy Medic was born.
Because I was able to keep the same phone number, I hit the ground running with customers I had served over the previous four years. But looking back, I treated Buggy Medic more like a job than a business.
The customer base grew. The workload grew. I was naive to think that growth was optional, and that I could keep the business small. Turnaround times started to suffer. I fell behind on phone calls. I got overwhelmed. At one point, I even considered walking away from the business and going back to work as a technician for someone else.
Then on June 4, 2026, one customer changed the way I saw everything.
I showed up to a job, and before I even touched the cart, the customer was impressed that I showed up as promised. Before calling me, he had already tried other options. One required a $300 pickup and delivery fee before the cart was even looked at, and another had failed to show up twice. By the time I got there, I was his third choice, but this is where Buggy Medic shines.
I fixed the cart on site while he watched. I walked him through the diagnostic process in real time. When the failed component was found, I showed him how it failed, and how it could have been prevented.
Afterward, he told me he knew Buggy Medic was “the one” because I took the time to listen, understand the problem, and make him feel like solving his cart issue mattered more than making the sale.
That was my "aha" moment.
Because that is what Buggy Medic is really supposed to be.
Buggy Medic’s product is not just a finished repair or a completed build. It is the entire experience from start to finish.
It is being able to reach someone competent who listens. It is having a technician show up when they say they will. It is honest diagnostics, quality repair, clear communication, and a customer who feels like their problem is being handled.
I realized that if I kept treating Buggy Medic like just a job, I was going to let down the very thing customers valued most.
So from this point forward, everything Buggy Medic does will be built around Buggy Medic’s brand promise:
We listen first, diagnose and repair with honesty, and put your problem ahead of the sale.
That is the standard that customers have come to expect from Buggy Medic.
