Auto SCT Consulting & Training

09/08/2026

Keeping Technicians 100% productive, takes more planning today then ever before... Learn why that might be.

Don Andres explains how aging vehicles, diagnostic work and weak follow-up are challenging dealership service departments and fixed ops growth.

08/31/2026

Thanks .com for allowing me to speak about “The Curse of Unintended Consequences” using AI products for customer engagement…

https://www.autosuccessonline.com/ai-customer-engagement-human-touch/
.com

Learn how dealerships can use AI to improve efficiency without sacrificing customer relationships, trust and service.

08/28/2026

Thanks for allowing me to speak about “Where did all the gravy work go?” This plate-full of diagnostic work leaves little room for easy maintenance work being sold…

https://www.cbtnews.com/where-did-all-the-gravy-work-go-repairs/ #:~:text=all%20the%20gravy-,work,-go%3F

Discover why diagnostic-heavy repairs are hurting service profitability and how smarter scheduling can improve work and retention.

05/01/2026

Thanks .com for addressing if your Dispatch system is just an after-thought and how to recognize when your system has lost control of the shop.

https://www.autosuccessonline.com/service-department-dispatching-afterthought/

Poor dispatching kills productivity in your service department. Learn how structured dispatch processes improve technician efficiency and communication.

04/01/2026

Service managers; what percentage of your daily phone calls are status calls, and how productive are they…
Can they be reduced?

03/23/2026

So, a customer declines additional needed services, what’s your plan to inspire them to bring the vehicle back in? Are you relying on their memory…

Coaching leaders in forming a winning culture!
www.autosctconsulting.com

03/16/2026

Is handing out work to Techs the only role of dispatching, or is maximizing productivity by never losing control of a repair order the real role?

Coaching leaders in forming a winning culture!
www.autosctconsulting.com

02/26/2026

Are we scheduling around a customer’s busy life, so they are now trusting your wisdom on recommendations, or are you forcing them to arrive by your rules…

Coaching leaders in forming a winning culture!
www.autosctconsulting.com

02/24/2026

Thank-you magazine for allowing me to talk about measuring customer engagement time with Advisors, not just production numbers.

Discover how tracking customer engagement time boosts trust, service approvals and dealership profitability.

02/16/2026

Thank you Brian Ackney with magazine and Executive-Spotlight podcast for allowing me to talk about productivity growth & challenges in 2026 Service operations.

Learn how to reduce open repair orders, improve dispatch and scheduling, strengthen video MPIs and recover declined services to grow fixed ops profitability.