Itel CX

09/09/2020

As we continue to adjust to the new normal, we're sharing with you some helpful reminders to make the online shopping process quick, easy and safe.

07/09/2020

We wish for our team in Canada and all Canadians a happy labour day. Please remember to celebrate safely and have a wonderful day.

28/08/2020

On this day in 1963, Martin Luther King Jr. delivered what would become an inspiration to many and an iconic moment in black history, the infamous 'I Have A Dream Speech'. In honour of what it stands for, we're sharing with you our dreams for now and years to come.
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We Have a Dream
That the environment and oceans will be free of plastic waste and everyone everywhere gets fair and equal access to education.
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What's your dream? Tell us in the comments.

26/08/2020

Whether they’re licking our faces, comforting us with their cuddles, or wagging their tails in excitement, let’s admit life wouldn't be nearly as awesome without our furry friends. Paws what you’re doing and drop a 🐾 in the comment to show our canine companions some love today. 🐶

04/08/2020

Our highly-skilled team employs a compelling CX strategy that includes building customer retention & loyalty, boosting sales and increasing customer advocacy to drives sales conversion.

29/07/2020

Employee experience (EX) is the secret sauce that drives customer experience. Our CXO, Serena Godfrey, shares 3 reasons to invest in EX as a main priority to establishing a meaningful and gainfully beneficial relationship between employers and employees. https://itelbpo.com/3-reasons-to-invest-in-employee-experience/

By Serena Godfrey, Chief Experience Officer Employee experience plays a significant role in keeping any company ahead of the game. But of course, it’s only one piece of a much larger puzzle. It’s integral to the customer experience and is the driving force behind EX=CX (employee experience eq....

28/07/2020

We use psychometric testing to gain insights and help build high-performing and efficient teams that align with company and client goals.

27/07/2020

It’s a rave review like this one that keeps our clients feeling confident about letting itelbpo’s super agents handle their CX. It’s our job to build customer loyalty and exceed expectations. Great job team!

23/07/2020

We put millions of smiles on faces across the globe every month. Our super agents continue to raise the bar by delivering quality interactions that lead to happy, satisfied customers. The principle stems from EX=CX. Better employee experiences make better customer experiences.

04/07/2020

From family barbecues to reflecting on the ideals of freedom and equality, we wish for you peace and happiness on America’s favorite fireworks holiday weekend. 🇺🇸

16/06/2020

Tennessee is called the energy state. Maybe that refers to the state's public power industry, but for us it's about a different kind of energy. Our wonderful team in Tennessee makes up a large number of our WAH talent pool in the US and they're always ready to share positive energy with customers. We applaud their efforts to make each customer experience count.