01/09/2026
π’ A Quick Apology & Update From DPT Commercial Ltd
Weβd like to sincerely apologise to anyone who has contacted us recently and is still waiting for a reply, quotation or booking confirmation.
The past few weeks have been incredibly busy, and with the workload continuing to increase, unfortunately some messages and enquiries havenβt been answered as quickly as they should have been.
We completely understand how frustrating it can be waiting for a response, and itβs not the level of service we want our customers to receive.
We are currently working through all outstanding messages, quotes and enquiries, so if youβre still waiting to hear from us, please bear with us β we havenβt forgotten about you and we will be in touch.
But there is some exciting newsβ¦ π
As DPT Commercial Ltd continues to grow, weβve recognised that something needed to change to make sure our customer service grows alongside it.
Weβve now taken a huge step forward, with a major change starting at the beginning of 2027 that will help resolve these issues and make a massive difference to how we handle calls, messages, bookings, quotations, invoices and general customer enquiries.
Itβs a big commitment for the business, but one we believe is absolutely necessary as we continue to grow.
More details on that will be announced soonβ¦ ππ
In the meantime, a huge thank you to all of our customers β both new and existing β for your patience, understanding and continued support.
We genuinely appreciate every booking, recommendation and message we receive,